Refund policy

SHIPPING POLICY

We ship to mainland France, Belgium, Switzerland and the European Union.

DELIVERY METHODS
- Standard: FREE — 6 to 10 working days, tracked delivery.
- Express: €10.99 — 4 to 8 working days, tracked delivery.

FOLLOW-UP
Your tracking number is emailed to you upon shipment. You will also receive an SMS on the day of delivery.

PREPARATION TIMES
Orders are prepared within 24 to 48 working hours.

DELIVERY PROBLEM
Package damaged, delayed or lost? Write to us at contact@hydrogenyx.fr with your order number — response within 24 working hours. Any package lost by the carrier will be reshipped or refunded in full.

Contact: contact@hydrogenyx.fr