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    Contact.
    HYDROGENYX.

    Customer service, advice, press, partnerships. Response within 24 business hours.

    Contact us
    Contact us

Response within 24 business hours

Team in France · no chatbot

French · English · German

5-year warranty

60-day money-back guarantee

Support France

A Real Team.
Real Answers.

HYDROGENYX is a French brand. Consulting, after-sales service, and warranty are handled in France by our team. No chatbots: a real person reads and responds to you.

You can contact us by email (response within 24 business hours) or request a video conference appointment (subject to availability). We respond in French, English, and German.

Form

Write to us.

Response within 24 business hours · Monday to Friday, 9 a.m.-6 p.m. CEST.

Channels

Three ways to reach us.

Email

contact@hydrogenyx.fr
Response within 24 business hours. Monday to Friday 9 a.m.-6 p.m. CEST.

Visio

By appointment · 15 or 30 min · product presentation, DPD demo, order tracking. Request a slot.

Press

Complete press kit on /pages/press-kit. Founder interviews available upon motivated request.

Subjects

For which question?

  1. Before ordering

    Product advice, comparison, needs compatibility. Response within 24 business hours.

  2. Order tracking

    Order number in the subject line. Preparation, shipping, delivery status.

  3. After-sales service and warranty

    Order number + photo · remote diagnosis · 5-year cell warranty / 2-year housing warranty.

  4. B2B & Partnerships

    Physiotherapist, osteopath, luxury hotels, gyms. Sliding scale prices from 10 units.

HYDROGENYX

Questions?
Write to us.

Contact us
Contact us
Read the FAQ

Mon-Fri 9 AM-6 PM CEST · Response within 24 business hours

A question before buying? Discover the Flask — €239 · Free tracked delivery · 60-day satisfaction guarantee · 5-year warranty

The HYDROGENYX Flask is a water preparation device, not a medical device. It does not prevent, treat, or cure any disease.