Cartridge guaranteed for 5 years
Free replacement · DPD control
Case & electronics guaranteed for 2 years
Transferable warranty
Customer Service France · 24-hour business day response
Garantie
The HYDROGENYX commitment.
4th generation Platinum-Iridium SPE/PEM cell guaranteed for 5 years.
If it no longer produces properly enriched water (checked with DPD reagent), we will replace it. No questions asked, no charge.
BPA-free body, soft silicone, USB-C cable and electronics: 2-year warranty. The cell, the main component, benefits from extended protection.
What's covered
Three protections.
5-Year Cell
SPE/PEM Pt-Ir 4th Gen. If the cell weakens (check with DPD reagent), free replacement.
2-Year Case
BPA-free body · leak-proof · touch screen · finishes. Material or workmanship defect.
Electronics 2 Years
Battery · USB-C · control board. Any malfunction not due to wear and tear.
Procédure
Is a cell weakening?
Replace it in 4 steps.
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Measure with DPD
DPD kit available online (~€20): filtered water, long cycle 10 minutes. Three consecutive insufficient readings? Contact us.
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Write to customer service
Email to contact@hydrogenyx.fr with your order number. Response within 24 business hours.
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Diagnosis & Replacement
Free return shipping, tracked delivery with signature. After-sales service diagnosis, then free cell replacement.
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Back at home
10 to 14 business days total: receipt · diagnosis · replacement · return.
The warranty is automatic: it is linked to your order number, no registration required.
Warranty questions
Specific Cases.
How do I activate my warranty?
The warranty is automatic upon delivery: it is linked to your order number. No registration required.
How do I know if my battery is getting weak?
Get a DPD test kit (available online, ~€20): add a few drops, the water changes color, and you can read the level. Measure on filtered water, long cycle (10 minutes). If the measurement indicates insufficiently enriched water for 3 consecutive readings, please contact us.
What if I break the case?
Accidental breakage is not covered. We offer repair by our After-Sales Service (prior quote required). The cell is recoverable in most cases.
Is the warranty transferable?
Yes. The warranty follows the device, not the buyer. Gift, resale, inheritance: it remains active.
How long does a cell replacement take?
Reception · after-sales service diagnosis · replacement · return. 10 to 14 business days. Tracked delivery with signature, free round trip.
HYDROGENYX Flask
5-year warranty.
€239 instead of €299.
Free Tracked Shipping · 60-Day Satisfaction Guarantee · 5-Year Warranty · 4x Klarna
The HYDROGENYX Flask is a water preparation device, not a medical device. It does not prevent, treat, or cure any disease.